Let’s Make Sure We’re on the Same Page
Privacy Assurance. Your Information. Your Rights. Our Responsibilities.
During the course of working with clients, confidential medical information and records are provided to PartnerHealth. This information is stored electronically using HIPAA compliant software, encrypted to assure privacy. Our email server is also encrypted for HIPAA privacy compliance.
Additional details about clients’ privacy rights and our responsibilites to protect them are shown below. Be sure to contact us with any questions or concerns.
You have rights to privacy in communications and disclosures, including your rights to:
- Get a copy of your paper or electronic medical record
- Correct your paper or electronic medical record
- Request confidential communication
- Specify or limit the information we share with others
- Determine and specify those with whom we may share your information
- Choose someone to act for you
- File a complaint if you believe your privacy rights have been violated
- Ask us to work with your doctors or others to correct health information about you that you think is incorrect or incomplete with expectation that all such conversations are held in confidence.
Request confidential communications
- You can ask us to contact you in a specific way (for example, home or office phone) or to send mail or email to a different address.
- We will say “yes” to all reasonable requests.
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive notices electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
- We will make sure the person has this authority and can act for you before we take any action on your behalf.
- In these cases we never share your information unless you give us written permission.
OUR USES AND DISCLOSURES
With your written permission, we typically use or share your health information in the following ways, though this is not an exhaustive list. Please contact us with any questions or concerns.
Primarily, we can use your health information and share it with other professionals who are treating you in order to:
- Help coordinate your care among your doctors
- Make sure that all of your records are accurate and up-to-date for all doctors
- Gather information you may need to help you make decisions about your treatment, or any other important decisions about your health and well-being.
- Help you obtain 2nd opinions or source alternative doctors or other medical providers
- Help you apply for clinical trials, organ transplant, or other major procedures requiring a high degree of care coordination among medical providers
- Help you gather information and vet senior life communities and long-term care facilities
- Conduct medication reviews
- Negotiate with insurance companies or medical billers on your behalf
- Help assemble and execute advanced care directives and medical power of attorney documents, which may involve discussions with others named in those documents.
Help with public health and safety issues
We can share health information about you for certain situations such as:
- Reporting adverse reactions to medications
- Reporting suspected abuse, neglect, or domestic violence
- Preventing or reducing a serious threat to anyone’s health or safety
With your permission, we can use or share your information for health research.
Comply with the law
We will share information about you if state or federal laws require it.
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we may in writing. You may change your mind at any time by notifying us in writing.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Changes to the Terms of this Notice
We can change the terms of this notice and active clients will be notified. The new notice will also be available upon request in our office and posted on our web site.
Last updated: April 2, 2021
Health Advocate Code of Conduct & Professional Standards
This is the Health Advocate’s Code of Conduct and Professional Standards, an ethical framework to which PartnerHealth subscribes through association with the Alliance of Professional Health Advocates.
- Health advocates* practice with compassion and respect for the patients, clients and families with whom they work.
- Health advocates’ primary commitments are to promote the health, safety, and rights of their patients and clients.
- Health advocates will, at all times, be transparent in their work with clients. They will disclose to clients their credentials, experience, pricing structure, and any financial relationships they hold with other professionals, businesses or institutions.
- Health advocates will, at all times, maintain privacy on behalf of their patients and clients and will keep confidential all activities and records according to agreements among them, and any applicable laws.
- Health advocates will guide and assist their clients-patients in medical decision-making but at no time will make decisions about health or medical care or payment for medical services on their behalf.
- Health advocates will promote use of their client-patients’ values and belief systems as the foundation for their decision-making.
- Health advocates will, at all times, practice within their competency. Any requests for services outside the advocate’s expertise will be referred to someone else who is equipped to provide those services to ensure the client-patient is benefitting from the best knowledge base.
- Health advocates will, at all times, work within their professional boundaries and will reject any requests or demands that would cause them to violate those boundaries. Such violations may include, but not be limited to, accepting money or gifts as compensation for referrals to or from other professionals, businesses, or organizations; fulfilling requests to perform illegal or unethical actions; agreeing to provide services outside any geographical limits; developing a romantic or sexual relationship with a client or someone related to the client; agreeing to perform any duties without the disclosure or input needed from the client; or any other circumstances that could result in conflicts-of-interest or the inability to fully perform the work the two parties have agreed upon.
- Health advocates will not discriminate. They will at no time refuse to work with someone due to that person’s age, race, religion, culture or ethnic background, gender, sexual orientation, or immigration status.
- Health advocates will continue to pursue education to further their knowledge base, skill set, and practice in order to provide client-patients with the most current information relevant to his/her health situation.
* Private, professional health and patient advocates are defined as those advocates who work directly for patients, their families and caregivers, and not through an intermediary such as a hospital, insurer, or other person or organization that may have conflicting interests. Learn more about private, professional patient and health advocacy.
Website Use and Privacy
NOTE: This Policy does not apply to any websites other websites linked from this Site. They are under separate ownership and their own Policies apply.
WHAT WE COLLECT
We may obtain information about you in a range of ways. Obviously, we collect information that you provide directly to us.
Information We Get From Others With Your Permission. We may obtain information about you from other sources. We may add this to information we receive directly from you.
Information Automatically Collected. We use an online website service, Google Analytics (“GA”), that creates our Site usage reports. GA automatically logs information about all Site visitors and their computer systems. For example, when visiting our Site, GA logs your computer operating system type, browser type, browser language, pages you viewed on our Site, how long you spent on a page, access times and information about your use of and actions on our Site.
Cookies. We may log information using “cookies.” Cookies are small data files stored on your hard drive by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.
All of this information may be collected and compiled so that we can gain a better understanding of who the users of our website are, how they use it and how we can improve it.
USE OF PERSONAL INFORMATION COLLECTED BY GOOGLE ANALYTICS AND INFORMATION YOU PROVIDE ON OUR SITE CONTACT FORM.
We use your personal information as follows:
We use your personal information to operate, maintain, and improve our sites, products, and services.
We use your personal information to respond to comments and questions and provide customer service.
We use your personal information to send information including confirmations, invoices, updates, security alerts, and support and administrative messages.
We use your personal information to communicate about health and health care news and updates, new services and events offered by PartnerHealth.
If necessary, we would use your personal information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
We use your personal information to provide and deliver products and services that you and our clients request.
SHARING OF PERSONAL INFORMATION
We may share personal information as follows:
We may share personal information only with your consent.
We may share personal information for legal, protection, and safety purposes.
A. We may share information to comply with laws.
B. We may share information to respond to lawful requests and legal processes.
D. We may share information in situations where doing so is reasonably related to avoiding, minimizing, or mitigating, an emergency situation.
We may share information with those who need it to do work for us.
We will never sell your information.
PROTECTION OF INFORMATION
We implement a variety of security procedures to maintain the safety of your personal information when you provide it to us.
Payments. PartnerHealth does not store credit card information; it uses a payment processor that uses cryptography and encryption to protect sensitive information inside their payment system, in order to maintain Level 1 PCI Compliance.
INFORMATION CHOICES AND CHANGES
Our newsletter emails tell you how to “opt-out.” If you opt out, we may still send you marketing emails from time to time.
We may also send you informational emails about your account and related business matters with you.
You may send requests about personal information to our Contact Information below. You can request to change contact choices and update your personal information at any time. You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove and reject our cookies, it could affect how our Site works for you.
Changes for Typographical or Clarity Purposes
We reserve the right to make changes to this Policy in order to correct typographical errors (“typos”) or to provide clearer language, without providing notice to you.
Elective changes. If we choose to modify this Policy in a way that substantially alters your rights under this Policy, we will provide fifteen (15) days of general notice on our website before the changes go into effect.
Changes for statutory, regulatory, or legal purposes. If a change to these policies is required for compliance purposes and it substantially alters your rights under this Policy, we will attempt to provide as much of the fifteen (15) days general notice to you as we would if the change was elective, but we reserve the right to make that change immediately.
Last Updated: April 1, 2021
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Office Hours: 9am - 5pm
M - F, or by appointment
736 N. Western Avenue
Lake Forest, IL 60045
Health Advocate Code
How can we help you? We welcome your note.
PLEASE NOTE: We do not provide medical care. If you are experiencing a medical emergency, call your doctor or 911.